Shipping & International
Shipping, Returns & Repairs
Orders with items in stock are shipped within one business day, but delays may occur, especially for out of stock items. If there are items in your order that are out of stock, your order may be delayed until all of the products in your order are in stock. In that case, you can request that we split your order into several shipments for the cost of the additional shipping fees.
Please note that due to carrier restrictions, we may not able to ship to PO Boxes.
Once your order ships out you will receive an automated message with a UPS tracking number. After the package is scanned by UPS, you will be able to click on the link to receive the most up-to-date information on your shipment.
We only ship to the shipping address indicated on your order. If your package has shipped and has either shipped to a wrong address or you would like to update the address it is directed to, please contact us immediately for us to assist you. Intercepting or re-routing a package may result in additional fees and depends on the carrier. Not all interceptions are guaranteed.
Because of the nature of the Nuoue merchandise shipping, we do require a signature on all orders S1,000 and over at the time of delivery unless requested otherwise.
Some payments submitted may go through additional review or clearance procedures. Payments that go under review or orders paid with an e-check will be shipped out once the payments clear and the Shipping Department receives confirmation from our Risk Management Department.
IMPORTANT - Orders received after 3:00 p.m. Eastern Standard Time (EST) each day will ship the next business day.
All international shipments are priced at highly discounted shipping rates for your convenience. Depending on your shipping location you may choose from the following shipping methods:Standard Shipping (7-14 Business Days)
Express Shipping (2-4 Business Days)
Free Shipping (7-28 Business Days)
If you are not completely satisfied with your purchase from Nuoue.com, you can return your item(s) for a full refund within 14 days of confirmed delivery. If you have a Protection Plan on the item(s) you have purchased, you may return the item(s) within 90-days for a full refund. Protection Plans purchased for Nuoue products returned are non-refundable.
Special sales and promotions may have modified return policies. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item.
IMPORTANT - If you would like to return your item(s), please contact us by either submitting a phone call request or sending a message on the Support (https://www.nuoue.com/contact_us.html) webpage. We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your Nuoue item(s) back for a refund.
Unless the return is made due to a faulty or incorrectly shipped product, you will be liable for the shipping and any applicable customs/duty fees returning the item(s). If you are returning your Nuoue item(s) due to a defect, functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses including customs. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support on the item(s).
Returned merchandise must be in its original packaging, and placed in a shipping box (TIP: You can return your item(s) in the same, specifically sized shipping box you have received them in). Attach the label to the sealed box and make sure to clearly mark the RMA code.
The warranty period is 1 year from the original date of purchase. During the warranty period, under normal use, our company will at its option, repair and/or replace parts which determined by the defective situation
Warranty this product against effects in material or workmanship when it belongs to normal consumer use and conditions for the time periods.
Warranty does not cover
Products subjected to unauthorized Maintenance, misuse, collision, neglect, mishandling, soaking, accident, and unauthorized alteration.
Incorrect use of the product: Removing serial number labels/tags
Products whose warranty has expired.
Products damaged due to force majeure, such as fire, flood, lighting, etc.
Warranty Claim Procedure
If a failure or any problem occurs to your product after purchase, please contact a local agent for assistance.